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How do I enroll with Patient Ally?
To access Patient Ally's Patient Portal, you must first receive a email from our office to initiate the set up process. All Enrollments must be completed in person to allow Wellsprings Staff to better protect your Protected Health Information. You must then verify some patient questions and validate the identity using the phone on file with the provider. Once you have created a username with a password, you have completed the enrollment process and now may begin using Patient Ally.

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What will I need for the sign up process?

• A valid email you would like to receive PA notifications at.

• A valid phone that you could link to your account.

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Is any phone allowed for enrollment?
For new enrollments, the phone number utilized for enrollment does have to match the number you have listed on file with Wellsprings. If the patient is just resetting passwords, it is the phone that is linked to the patients account. (Which can be changed within the patient portal)

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Can my username be changed?
No. At this time you cannot change your username.

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If I forget my Username, how can I obtain it?
If you do not remember the Username, you can click the Recover Username and enter the personal information on the screen. You will receive an email that will explain the process to recover your username.

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If I forget my Password, how can i reset it?
If you do not remember the password, you can click Reset Password, select the type of method to you would like to use to reset your password. Email, Text message, or phone call.

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Can I deactivate my Patient Portal Account?
Yes. You can go to Settings page and Click My Account. Here you can deactivate your account. Note that if you deactivate your patient portal account, it cannot be undone.

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How do I add a provider to my Patient Ally account?
In order to add a provider to your Patient Ally account, your provider must invite you as a connection using Office Ally’s EHR 247 or Practice Mate application. Only existing Wellspring Patients are able to access the Patient Portal System and must be enrolled in person to gain access.

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Why does my provider show up in the Message section, but not in the Appointments section?
If you do not see your provider listed in a certain feature, this means the provider has chosen not to utilize/support this feature.

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Which browsers does Patient Ally support?

• IE11+ 11.0.40 [v11.0.9600.18617]

• Chrome [24.0.1312/2013-01-10]

• Firefox 17+ [17.0.2esr/January 8, 2013]

• Safari 6+ [6.0.3 /March 14,2013]

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Contact Technical Support
For technical support regarding the Patient Ally System ; please contact Office Ally at info@patientally.com or 888-PHR-4ALL.

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